Quality & Warranty
Alco Ventures Inc. was certified under the Q-Base Quality Management System in February of 1996 and is re-certified every year through an independent audit process as specified by the Q-Base certification organization. The Q-Base Quality Management System is based on the ISO-9000 series of quality standards and puts into place an environment which mandates continuous improvement.
Most importantly, the Q-Base Quality Management System ensures consistent quality standards.
Q-Base Certificate (
PDF 127KB)
Terms and Conditions
Alco Ventures Inc. warrants solely to the original purchaser of Mirage Screens that the screen purchased shall be free from defects in materials and workmanship under normal use for as long as the screen is owned by the original purchaser and until the ownership of the screen is transferred to another. This Limited Warranty does not apply to: (a) damage due to normal weathering, chalking, scratching, fading, corrosive atmosphere contaminants (eg. chemical fumes, pollution, salt), volcanic ash, lightning, windstorms, tornadoes, or any other act of God, explosions, riots, civil disturbances, war, misuse or abuse, or other causes beyond the control of Alco Ventures Inc. b) non residential applications (c) mesh and mesh components; (d) asserted defects caused by modification, misuse, or abuse, or improper maintenance of the screen; (e) asserted defects* involving subjective personal likes or judgments**; (f) defects asserted by any purchaser who did not purchase the screen from an authorized Mirage distributor or dealer in the United States of America or Canada; (g) defects asserted by any purchaser who did not have the screen installed by an authorized Mirage distributor or dealer; or (h) asserted defects caused by doorway conditions beyond the control of Alco Ventures Inc., its authorized distributors and dealers.
*The term “defect” as used in this warranty, is defined as imperfections which impair the utility of the product. Wrinkles in the mesh or puckering along its edges in itself does not constitute a defect.
**Combinations of mesh fabric, fabric production lot, unit size, location and wind conditions may cause variations in the fabric's appearance and smoothness of extension and retraction of unit.
Limitation on Obligations
The obligations of Alco Ventures Ltd. hereunder are limited to repair or replacement (at our sole discretion) of affected parts of the screen found to be defective under this Limited Warranty. In no event shall Alco Ventures Inc. be liable for damages of any type, including, but not limited to: economic loss; or any indirect, punitive, special, incidental, or consequential damages of any type, including, but not limited to, time, wages or lost profits, of any nature or kind or for damages to or loss of property, whether caused by negligence or otherwise.
Any implied warranty, is hereby limited in duration to that of the express limited warranty contained in this document, unless a shorter period is permitted by law. This document sets forth the entire liability of Alco Ventures Inc. with respect to Mirage Retractable Screens.
Some states and provinces do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
No Other Express Warranties
The Limited Warranty set forth herein constitutes the entire express warranty and representation of Alco Ventures Inc. with regard to the Mirage Retractable screen product. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of Mirage Retractable screens. No representation or warranty made by any Mirage distributor, dealer, agent, representative or employee shall be binding upon Alco Ventures Inc. other than as set forth herein.
Claim Procedures
Contact your local authorized Mirage Retractable screen dealer for service - provide proof of purchase and your claim details. Alco Ventures Inc. shall review with the dealer the description of the asserted defect, examine the screen if necessary, and make service, repairs and replacements as appropriate under this Limited Warranty. Alco Ventures its distributors and dealers will NOT be responsible for removal or shipping costs if this process is not followed.
If you are not satisfied with the service you receive at any point during the claim process, please contact us directly toll free at 1-800-667-2526.
Retractable Screen Doors - Care & Maintenance
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