1. Coverage Summary

Mirage Screen Systems Ltd. (“Mirage”) warrants its retractable screen products to be free from manufacturing defects in materials and workmanship under normal residential use for the duration stated below from the original date of purchase.

2. Warranty Duration

3. What is Covered

• Powder coat on aluminum components free from defects
• Workmanship of retracting mechanism (spring operation)
• Workmanship of factory-assembled components
• Manufacturing defects in handles or magnetic latches

4. What is Not Covered

This warranty does not cover:

• Installation (warranty is exclusively from the dealer who installed the product)
• Damage due to misuse, abuse, neglect, improper maintenance, or accidents
• Normal wear and tear, including fading or UV discoloration
• Damage caused by pets, pests, or weather events (e.g., windstorms, hail)
• Screens installed in commercial or rental properties (unless otherwise specified)
• Modifications or repairs made by unauthorized personnel (other than authorized Mirage dealers)
• All labor costs for travel, removal, adjustment, or reinstallation
• Shipping costs for warranty service

5. Claim Procedure

To make a warranty claim, please contact your authorized Mirage dealer. The dealer will submit a claim on your behalf. Claims must include proof of purchase and photos of the issue. Mirage reserves the right to inspect the product or require its return before approving a remedy.

6. Remedies

If a defect is found and deemed covered by this warranty, Mirage will, at its discretion:

• Repair the defective part
• Replace the product or component

7. Limitations and Disclaimers

This warranty is the sole and exclusive warranty offered by Mirage. No other oral or written representations shall be binding. In no event shall Mirage be liable for incidental or consequential damages. This warranty applies only to the original purchaser and is non-transferable.